Last updated: 16 October 2025
1. Introduction
Welcome to Vibrant Trade Ltd.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.
By using our website, you agree to the terms of this policy.
2. Who We Are
Vibrant Trade Ltd
đź“Ť United Kingdom
📧 Email: enquiry@vibranttradeltd.com
đź“ž Phone: +44 79 5645 2206
đź“ž Landline: 0208 914 7891
We act as the data controller, meaning we determine how and why your personal information is processed.
3. Information We Collect
We may collect the following types of information:
a. Personal Data You Provide:
- Full name, email address, and phone number (via contact or enquiry forms).
- Business name and address (for quotes or orders).
- Payment or billing details (only when purchasing products).
b. Automatically Collected Data:
- IP address, browser type, and operating system.
- Pages visited, time spent on the site, and referral source (via analytics tools).
- Cookies and similar technologies (see our Cookie Policy for more details).
4. How We Use Your Information
We use your information to:
- Process and respond to your enquiries or orders.
- Provide customer support and product information.
- Improve website performance and user experience.
- Send marketing updates (only with your consent).
- Comply with legal and regulatory requirements.
We do not sell, rent, or trade your personal data with third parties.
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – when information is required to fulfil an order or service.
- Legitimate interests – for internal business operations and analytics.
- Consent – for marketing emails and non-essential cookies.
- Legal obligation – when required by law or regulation.
6. Sharing Your Information
Your data may be shared with:
- Trusted service providers such as payment processors, couriers, and analytics partners.
- Legal or regulatory authorities, when required by law.
All third parties we work with are required to maintain data security and comply with UK GDPR regulations.
7. Data Security
We take appropriate technical and organisational measures to secure your personal data against unauthorised access, alteration, or disclosure.
This includes SSL encryption on our website, restricted access controls, and secure data storage systems.
8. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.
Typically, this means:
- Enquiry data: up to 12 months
- Transactional data: up to 6 years (for accounting and tax compliance)
9. Your Rights (Under UK GDPR)
You have the right to:
- Access a copy of your personal data.
- Request corrections or updates.
- Request deletion of your data (“right to be forgotten”).
- Withdraw consent for marketing communications.
- Object to or restrict data processing.
To exercise these rights, contact us at enquiry@vibranttradeltd.com.
10. Cookies
We use cookies to improve your experience and analyse website traffic.
You can manage or disable cookies in your browser settings.
Please read our Cookie Policy for full details.
11. Marketing Communications
If you opt in, we may send occasional updates about new products, offers, or company news.
You can unsubscribe from marketing emails at any time using the “Unsubscribe” link in the email or by contacting us directly.
12. External Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.
13. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our business or legal obligations.
The latest version will always be available on this page with an updated date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Vibrant Trade Ltd – Data Protection Team
📧 enquiry@vibranttradeltd.com
đź“ž +44 79 5645 2206
đź“ž 0208 914 7891